Both of the gentlemen who worked on our plumbing problem were efficient, hardworking, and personable.
Great overall experience! Excellent customer service and response time. Oleg was informative, and professional.
It was reassuring how Kyle diagnosed the problem, got the tools and efficiently cleared the plugged part. He then drained half the laundry tub without any problem. Yes, I am very satisfied with him and his work.
I had a slow drain in my kitchen. My repair person arrived and was able to not only fix the drain but also took the time to replace my sink and faucet which was on my home upgrade to-do list! He was very throrough and professional. I will definitely be using Benjamin Franklin Plumbing again in the future.
I will use this service again.
He replaced the rod in the hot water heater to extend the life of the water heater. He was very professional. Good experience!
Left my husband in charge. You totally took advantage of his inexperience dealing with service and pricing. A good nature type person did not respond to pricing and purchasing drain cleaner that does not work . Not to mention plumber having to see pipes in basement which no one else has ever done before starting work . Which resulted in my husband falling , which could have been very serious. When i made appointment I asked if price would be around $200. And she assured me it probably would as in the past. I will never deal with your company again and please come and pick up drain cleaner .
Sergei was the epitome of what you would expect from a customer service technician. On time, customer focused, knowledgeable and efficient. He diagnosed the problem, determined the solution and explained the fix. I will definitely call Benjamin Franklin for future plumbing issues that arise.
Technician identified problem and resolved it promptly.