The technician (Chris W) was extremely helpful and friendly. He clearly presented two courses of action with two estimated prices and answered my questions.
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!
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He is a professional technician.
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Here at My Plumber Heating and Cooling, customer feedback like this is simply priceless, thank you for the continued loyalty and support!
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Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the wonderful Review, and as always thank you for your continued loyalty and support.
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Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the Review! We will be sure to share your feedback with the technician who serviced you as well as our Management Team
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It took 2 days for you to get to my house. I just wish if you could not do the job you would have told us and we would have used one of your competitors. Every time we called we were told you would get someone out here. We also thought your ads said that if you couldn’t get here the same day there would be a discount but I guess we were wrong. We don’t like to complain but we wish you would have just told us you were too busy.
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the Review! We are however concerned about this feedback. Please contact our office directly to discuss the experience. We will be sure to share your feedback with the technician who serviced you as well as our Management Team!
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Showed up on time , got the job done quickly and to my satisfaction and left no mess for me to clean up.
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the Review! We will be sure to share your feedback with the technician who serviced you as well as our Management Team!
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my appointment was for 9-12 AM, after several delays My Plumber arrived at 1930 PM - finished installing akitchen faucet (I ptovided) at 2030 PM and charged me $341.00!
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
We are very concerned by your review. Our goal is complete customer satisfaction. We strive for a positive service experience, and when situations delay our technicians, we want to communicate with our customers a realistic timeframe for our arrival. We do have a process in place for each service call, and it doesn't sound like it was followed in your case. We apologize for any inconvenience this may have caused.
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Good job
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the great feedback. We will be sure to relay these comments back to the technician and his manager. As always thank you for your continued loyalty and support. We hope that in the future if you or anyone you know needs plumbing or HVAC service, you will send them our way. We will make sure they to receive the excellent quality of service you received on our most recent visit. Kind regards, The My Plumber Heating and Cooling Team
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Erik was very professional and had a very positive additude. I would ask for him again if needed. The only problem I had with this service was the wait. We had an appointment from 2:00 pm to 5:00 pm and he did not arrive until 8:30 pm. We were updated by the dispatch on this frequently up until he arrived. He was tied up on another call. Joseph Smith
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Great service; knowledgeable crew; responsive to all questions; clean-up excellent.
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Brian quickly diagnosed the problem, was able to remedy the situation,and gave me advice how to avoid the same problem in the future. I was especially glad My Plumber has technicians on the weekend at no extra charge.
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Very responsive and courteous. The technician was friendly and knowledgeable and took the time to explain what the problem was and how it would be fixed. The cost seemed reasonable and fair. Thanks,now I have a Plumber I feel I can depend on.
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Installed new quarter turn ball valve to upstairs hallway toilet. Installed new fill valve and overflow tube and adjusted for proper flush.
Tech repaired a Delta kitchen faucet. The faucet was dripping when the Tech got there. The repair stop the dripping, but this is a temp hold. The work is complete and there is no leaking. No warranty on work.
Went out to customer house for hose bib repair but was on repair I did a new replacement 1-1/2 ball vave 1 year warranty was given
The water closet (toilet) keeps running. Tech did a minor rebuild on the water closet. The water closet is operating properly now. In the master bathroom, the shower keep dripping. Tech replaced the Delta cartridge to stop the dripping.
Installed new 50 gallon electric water heater in garage closet. Installed with hot and cold shutoffs, strapped expansion tank, water heater pan, as well as water alarm. thank you for your business!
Install 1/2hp garbage disposal. 2 year parts and labor warranty
I installed a new toto ada water closet.
Installed 3 Fluidmaster DuoFlush tested with no leaks. Customer very satisfied
HSP: Y Water Heater Safety Check: Y Anode Rod Picture: Y T&P Picture: Y Overall plumbing system is in good condition. Pressure at 65lbs. Water tested 0-3 grains hard. Water heater (40gal, gas, 15’) drained and flushed. Minor tank rebuild performed on powder room toilet replacing fill valve, flapper and supply line. Tested, functioning properly, no leaks. 1 year warranty P/L. Priority Club discount applied. BioClean upgrade added to combat buildup.
Shut off valve to powder room water closet wasn’t the issue but customer had already cut old one out. Stub out was too short had to do pipe work to have enough space for new shutoff. Customer had bought an extra fill valve as well which I replaced as courtesy.
Snake condensate drain K50 run whole drum.. run water from the water heater for 5 minutes no backing up.. drain normal .... no warranty on stoppage..
Home is under contract and needed miscellaneous plumbing issues looked at to satisfy inspection. Shut off valve (gate) had a nuisance drip when manipulated, tub spout (diverter) was slipping, shower head neck cap had a gap, master bathroom toilet tank was loose, and basement bathroom toilet bowl was loose. Tightened packing nut on valve, adjusted diverter, sealed neck cap, secured hardware on both toilets (Diag2 x2). Overall plumbing system is in good condition.
