The guy who actually did the cleaning did a fine job and was quick, respectful and thorough. My complaint was with the person who accompanied him to my office. He quoted a ridiculously high amount for the cleaning of a very small rug saying that he would have to take the rug out to clean it. I said no to the offer and as he was leaving he came up with a quote of half of the original charge which I also refused and finally we did come to a negotiated agreement. However, I still wonder if I was ripped off even at that price.
I've had New York Carpet Cleaning clean my rugs and couches the last two years, once after years of wear and tear, this year after moving left them filthy. Both times, the cleaners were prompt, efficient, reasonably priced, and left my carpets and couches sparkling clean.
Your employees are very professional and give a great service. The jobs are always well done. I have tried other companies, but never as good as yours.
I am highly satisfied with the carpet cleaning service you have provided. You arrived on time, and worked very diligently. I appreciate your hard work! Very good and efficient service.
Service representatives excellent, knowledgeable, and no pressure. Phone reps. also very cordial, competent, and efficient. Questions and/or phone calls returned quickly. Very convenient pickup and delivery, right on scheduled date, no delays.
This company did exactly what they said they would do. The came on time and returned on time.
I based my decision to choose New York Carpet Cleaning based on Angie's List reviews. They proved right. I was able to get same day service with an andvance call when they were showing up within 15 minutes so I didn't have to take the entire afternoon off from work. Johnny was polite and professional, and I couldn't expect more from the cleaning.
good pick-up and delivery. carpet needed and got a very good cleaning and new padding at reasonable cost
I thought when I scheduled them that they would come clean. Instead they came for an estimate and took a run with them, then rescheduled to come back. It wasn't an emergency, so it was fine to reschedule. When they did clean, they were quick.