Overall Experience
Quality
Price
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Brandon is always very professional and a great communicator. He has a great asset to your company
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great Technician knows what he’s doing. I’m very happy with this company from the ladies who answer the phones to the guys crawling under my house. Thumbs up👍🏾
Overall Experience
Quality
Price
Convenience
Response from Home Energy Experts Inc.:
Thank you Al! Sincerely, Eric Robnett
Overall Experience
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Price
Convenience
Randy, the estimator was very courteous, polite, punctual, professional. Replacing an existing 40 gallon water heater, with another (very accessible) 40 gallon hot water heater for $3,500 seems very excessive. Googling water heater installations suggests the national average to be around $1,500. The estimate did not provide the name of the water heater. (I was told the name, but do not recall).
Response from Home Energy Experts Inc.:
Thank you for your feedback Larry. I have reviewed the estimate provided to you by Randy and the water heater that was included in your estimate is out of the norm of a standard 40 gallon water heater and there is required safety code requirements that are needed. If you would like to speak about this further, or if we can be of any further assistance, please give our office a call at (775) 786-4357. Sincerely, Eric Robnett
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It's nice to find a shop and service personnel that you can trust to properly evaluate, service and implement your HVAC needs!
Response from Home Energy Experts Inc.:
Thank you Bob! Sincerely, Eric Robnett
Overall Experience
Quality
Price
Convenience
Came out today to build an estimate for him on a new water heater through Home Depot. See estimates for details as well as the pictures. Customer was not expecting this much of a price and will be getting other bids. He is going to let us know if he wants to move forward with the project. If he does decide to move forward with the project I’d let him know that because it is a specialty water heater we are going to have to plan it for a couple weeks advance for Home Depot to acquire the water heater.
Tankless Water Heater Maintenance • Clean sparker and flame sensor • Cleared condensate trap • Cleared hot/cold filters • Cleared fresh air screen • Verify no gas and CO leaks • Purged air from the home • Verified operation of tankless water heater Recommend maintenance plan for furnace and fireplace also water purifier system
Rest of job photos are on my phone can’t get them to service Titian to save Going to have to go over call with Andrew on Monday about either blown in insulation or batted insulation I will call customer Monday afternoon 07-20-20
Upon arrival found air conditioner low on refrigerant Gave customer option of repair vs replace he wanted to go with the repair I let him no that any repair done on the system would not be covered by any warranty even if it’s the next day due to the air conditioner being r22 refrigerant. Gave option to do a leak test, vacuum test, refrigerant balance, and leak seal if any repairs are need we will discuss then. Customer only wanted to go with charging the air conditioner and adding leak seal Added 5lbs of r22 refrigerant, and added leak seal . Check vstat it was 41-42 which is perfect Check temperature split had 45degrees out of the supply and 75 coming into the return 30 degree split perfect. Check static pressure .16inwc on the supply side .51inwc on the return side recommend upgrading the return air for better efficiency Check contactor and capacitor 44/5mfd Check amp draws on the compressor 6.6amps and condenser fan motor.6amps Again no warranty comes with the work tod
Customer going to look it over and call us back with any questions or to move forward with the work
Air Conditioner Maintenance: - Cleaned AC - Vacuumed debris from condenser - Wash condenser coil - Torque Schrader cores - Tightened king valves - Check for refrigerant leaks at service valves - Clean filter grill - Replaced filters - Condenser fan motor .8amps - Compressor 8.3Amps - Check contactor - Run Cap 45/5MFD - Inspect coil - Static pressure R/A: .17WC - Static pressure S/A: .58WC Recommend Activetek for Improved air quality and protection against airborne viruses and bacteria Recommend custom fit brinmar Ac cover to protect unit from the elements during the fall and winter when the unit is not in use 90% Furnace Maintenance: • Cleaned furnace • Cleaned burners • Cleaned flame sensor • Cleaned filter grill • Replaced filter • Verified no gas or CO leaks • Inducer motor .4amps • Cleared pressure switch hose • Cleared condensate line • Static pressure R/A .17Wc • Static pressure S/A .58Wc • Combustion Oxygen 10.5% • Combustion CO 24PPM S
Built an estimate through Home Depot for a water heater change out. The estimate was priced over the phone based on customer provided pictures. See estimates for further details
Provided an estimate via pictures for a 75gal water heater up in Truckee. See estimates
Will have to go over quote with Andrew on Monday have until Wednesday
Installation of replacement Rheem 12 year Water Heater includes : Water safety shut off High voltage Electrical disconnect No leak water flex lines Expansion tank and supporting kit Earthquake straps Floor protection pan plumbed to exterior Temperature and pressure relief line plumbed to exterior Reconnect to existing copper water lines, gas line, and flu venting system House pressure-need on install Removal of old equipment and recycling Permit and Finalized Inspection from the City of Reno 12 year manufacturers warranty on covered components if pressure under 80 psi 1 year WORRY FREE GUARANTEE on parts and labor from Home Energy Experts Total installed price- $2288.97 Important note! The proposed water heater warranty is unavailable until the homes water pressure is tested and documented. If the homes water pressure is over 80 psi it voids the manufactures warranty. Installers will check water pressure on installation and quote pressure reducing valve if needed. The electrica
Warranty service fixture. Arrive and install replacement recirculating pump as discussed in previous summary. I installed new O-rings and rewired the pump. Check for water leaks, gas leaks, and integrity of flu venting system. All is back to normal operation.
Upon Arrival tenant was concerned that every time the heater is on that they feel like they get sick. Turned on furnace and tested for carbon monoxide at furnace and through the vents and detected nothing. Also checked for,gas leaks and nothing. Also looked in duct work for rodents and or droppings and nothing. 80% Furnace Maintenance • Cleaned furnace • Cleaned burners • Cleaned flame sensor and sparker • Checked filter and it was recently replaced • Verified no gas or CO leaks • Blower amps 6.8 • Inducer motor amps 2.1 • Blower capacity MFD R:10 A:6.5 • Cleared pressure switch hose • Static pressure R/A .3" • Static pressure S/A .3" • Combustion Oxygen % 8.9 • Combustion CO PPM 33 Tried to get a hold of property manager to let them know my findings and no answer. Due to age of equipment it’s not worth putting any money into because it’s past it’s life expectancy and it’s also very inefficient. Any questions please call Brandon 602-736-3077