We had a precision service done on our heater, our technician Braxton who is also the owner of the company was very kind to my children as they were curiously asking him questions throughout the job. During the service there was a part that was accidentally broken during the tuneup, he offered to return later this evening to correct the issue at no extra cost. I love companies that stand for what they did wrong and make it right! Thank you for’s response and we will be using you every year from now on