My 2 year old Ruud heat pump failed because of what was likely a latent manufacturing defect in the reversing valve in the condensing unit. Because the warranty covered parts but not labor, I was faced with a bill of close to $1000. The service technician, Chris Thompson, not only quickly identified and corrected the problem, he convinced his management to cover the labor costs, leaving me with a bill for only the refrigerant. That's $250 instead of $1000. Great Service! Great Customer Relations! Very Reasonable Price! Chris Thompson is top notch. Very knowledgeable, very experienced and willing to do what's right.