I provided Swift with feedback from my recent service. I immediately received calls from a manager, and then the owner, expressing apologies for my service, and thanks for my feedback. I appreciated the sincere response, and will continue to use Swift in the future.
Response from A+ Heating & Cooling- Electrical:
Hi Tom, thank you for sharing your experience with us. We pride ourselves on our committment to providing all our customers with exceptional customer service. If any of our customers ever feel they received anything but the best service we want to know so we cna make things right. Glad to hear we were able to responde and make your experience a positive one.
Hi Tom, please provide us with an update for your recent service
Clean and check
Quoted maintenance on generator. Call to schedule
Replaced lyric thermostat with a new 8000 Honeywell Wi-Fi thermostat unit is working good help David get his Wi-Fi set up no charge new system
Customer is having issues with the Wi-Fi on his lyric thermostat weâ€™re gonna go ahead and order him an 8000 Wi-Fi this should take care of the WiFi issue New AC system is working great
Preformed service call on 2019 system Could not Get the thermostat to reconnect to where he is at