Jeff, arrived in an on time manner (called 30 minutes prior to actual arrival). He wore foot coverings to protect our floors. While performing routine semi-annual service, noticed three necessary repairs/upgrades. Discussed cost of each. Prices sounded good. Had parts/supplies with him and immediately did the work. No need to schedule another visit. Did the work right then. I look forward to the next semi-annual visit by Jeff or another team member. Jeff, keep up the great work! You are an asset to your company. Thanks. Ed and Colleen