I found the outside of the air handler cabinet has a bad condensation problem. I found the blower running very slow. I adjusted the speed of the blower. The unit seems to be running properly now. I didn’t find the surge protection and relay that was supposed installed on Tuesday. The customer stated the surge outside that in the picture was installed last year with the older Bill. Not sure where the relay was replaced. Customer is very irritated and doesn’t want Billy back to her house in the future.