John was very professional and prompt...answered all my questions very well.
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Always happy with the crew that comes out to our home. Been with Access for nearly 15 years now!
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I was very pleased with the quick response, Derrick's willingness to explain details and his follow through.
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A delightful service person.A very pleasurable experience
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I phoned the company at about 9:45 AM and the heat was working by noon. I like that a lot. James was helpful in replacing the part that failed, and in pointing out that another was ready to go. Both were replaced in the same morning, and the furnace is back up and running. I'm not real sure on how to rate the price as my furnace fails so infrequently that I don't have a real point of comparison. It wasn't crazy expensive though. Hooray!
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Overall Experience
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James was polite, efficient, and knowledgeable. He did a great job. He let me know what else needed to be done to increase the efficiency of my air conditioner. He also understood and did not pressure me when I told him I could not afford it at this time. I have used Access for my heating and air conditioning service for many years and have always been satisfied with their customer service and quality of service.
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I always feel comfortable knowing my system has been serviced with a quality service tech.
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WORK PERFORMED: AC system check and evaluation Filter change Water heater flush and empty Gas shut down on water heater for replacement 4/10/19 at 8am TAKE A STARBUCKS BLACK COFFEE TO THE CUSTOMER PLEASE!
Did the AC system check all is working good at this time AC is running good at this time
Approx 15 feet each from dryer to roof. Photo of current venting in attic attached. Access through garage attic access in 9624.
Diagnosed System and found issue with the water heater. Gas valve is faulty. Age and cost of repairs-recommended replacement of water heater for better reliability and operation. Paid half down, remainder upon completion.
Inspected dryer vents, took photos and measurements. Approx 15 feet each from dryer to roof. Photo of current venting in attic attached. Access through garage attic access in 9624.
Inspected dryer vents, took photos and measurements.
Completed inspection of current humidifier. Found unit disconnected and shut down. Activated unit and unit still unoperable without major repairs. Informed customer and he decided to install steam humidifier.
November monthly maintenance payment
September monthly maintenance payment
Heating system maintenance and service. Installed new air filter. System is now running properly and ready for winter operation. Will be back to service the air conditioner in the spring 2019
Completed furnace maintenance and renewed basic maintenance plan. Noticed condensate collector box becoming plugged with dirt, cleaned and verified proper operation. All components are working properly at this time.
Completed furnace service. Tested all mechanical and powered systems. Measured heating and gas powered applications. Changed air filter.
Heating system service and maintenance. Installed new humidifier pad. Cleaned air cleaner system. Reset filter count timer. System is ready for winter operation. Recommended installing air scrubber for better air filter capacity.
Completed furnace service. Tested all mechanical and powered systems. Measured heating and gas powered applications. Changed air filter (customer supply). Found furnace in good working condition.