Alaskan Air was very responsive and fair in the cost and services provided. This was the third time our AC has gone out in less than a month and although their work was under warranty, the company we had used the previous two times were not willing to come quickly. Even though we explained that it was 117 degrees INSIDE our house, they only told us they couldn't come the next day (we called late Sunday night when we returned from a trip) and couldn't say when they could come. Alaskan Air jumped in quickly to respond and had a tech - Junior- there the very next day. Junior was awesome! He was so thorough and explained everything he was doing. I'm glad he came instead of the previous company because Junior was the only one to track down the root of the problem, not just address symptoms! Had they come out, I am certain that we would keep having issues because they never came inside. Junior checked EVERYTHING and discovered wires behind our thermostat that had come loose - due to a bad install by our solar company several years ago - which was causing the system to run the heating even though it said it was cooling. We are so grateful that Junior took the time to actually track down the issue because it could have caused a fire and put my families safety in jeopardy. Junior was thorough and persistent and explained options and solutions to us in a very honest way so we can knowledgeable make future decisions. I never felt that he was begin pushy or trying to up sell or trick us into a new unit or other services, although he did provide information. We will definitely recommend Alaskan Air to everyone - especially Junior. Give that guy a raise!