When your company sends a technician our problem will be taken care. Efren, one of your technicians, has been here a couple of times. He's professional and courteous. He gets the job done. We know he will do his very best to fix our unit. Thank you Efren.
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Richard came he checked the unit in detail step by step he found the problem got it fixed. He is a very social person he tries to find the problems he did a good job
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Efrain is a very knowledgable, conscientious, pro-active, and polite technician! Efrain did such a fantastic job that we decided to buy the maintenance plan at Alaskan Air to have him regularly service our unit in the future, instead of opting for a less expensive provider closer to us. Efrain elevates even further the company's high standard of customer service! Thank you Efrain for caring to deliver an outstanding customer service experience and for going above and beyond the call of duty! Alaskan Air is very lucky to have you! We will continue to highly recommend Alaskan Air!
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I often joke about their commercials but I’m tired of the other companies responding if I call them. They forget to remind me when my heat pump is due for service. ALASKAN showed up when I needed them, the price was excellent and so was the service. They told me of potential trouble spots and a way of finally balancing the HVAC with the house. Five thumbs up!!!
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Your installation technicians were hard working, knowledgeable, and respectful. They are an asset to your company.
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Mr. Charles Zimmerman, person that came to my house, is a very Professional and with lots of experience. He knows what he is talking about. Also, he provided me a very good advice of what I needed for my home.
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Shane did a good job of inspecting the unit it looks like he found the problem on the air ducts he sealed it for us we appreciate for the work done thank you very much for the help.
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Technician Jesse Romero called and asked if it was okay to arrive earlier for the appointment. Once arrived he was very professional, shook my hand and greeted me. He started his inspection and asked politely if it was ok to check my vents around my house. He took his time didn’t rush even though it was 105 outside. He cleaned my unit and serviced it. I would call it a full service! No other company had done this type of service and i was impressed! Once he was done he took his time explaining what he did and his findings.
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Heating system running efficiently on both units on home, recommend becoming a member to keep up with the maintenance and warranty with units, for uneven temperatures from downstairs to up aero seal (duct sealing) would be a good start to fixing the problem.
