We have been increasingly disappointed with the service provided by Alaskan, and the costs. We were ready to change HVAC companies. Mr. Fiegel took a great deal of time to match a competitor's price, address my concerns and assure me that things would improve. Based on those promises, we have decided to have the company install our new AC unit and stay with Alaskan. We just hope Mr. Fiegel's assurances will prove to be reality. The scores below reflect our overall experience and not just the most recent visit.