Arturo was a very good tech. I am however hugely disappointed in the unit you sold me. It’s cost me over $5000 to keep it running and I’ve only had it for 5 years. I wouldn’t recommend using Alaska to anyone.
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Anthony W. was great! Excellent customer service along with great technical insight. Very helpful!
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My technician was Roque. He was very friendly and knowledgeable. Knew right away what the problem was and explained in detail what had happened to cause the problem. Very professional demeanor.
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I will be requesting him by name for any future service needs.
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We requested Justin to be mindful that we just had housekeeping come and to watch debris on our nice hardwood maple floors and to please keep attic access clean from black marks and prints. He stated not to worry he’d clean up afterwards. Unfortunately debris from attic were over the ground and attic cover is dirty with 4 handprints and marks. On top of that. My AC has been working fine with no issues whatsoever. I simply called for a tuneup service because it had been a little while since my last tuneup. He stated that I had a leak and the cost would be around $4000 to replace the part and if I did a quick repair that would be about $1400 as he stated “to be honest those we find to be ineffective”.
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RJ came for my seasonal maintenance, pointed out a couple of problems that needed attention to avoid future breakdowns, and gave me options for addressing them without pressure. He was on time, courteous, and professional.
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Service was cordial, and friendly. A bit too much sharing of religious beliefs. I responded to an offer for a late summer early fall inspection. The objective was to entice me to sign up for a long term service contract or a least a short term. There was also a soft sell on duct cleaning. I declined the purchases of a service contract and duct cleaning contract. Save your money earn interest on it. Service contracts are a great thing for the company selling them, not so great for consumers.
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Roque is a rock star! He almost immediately diagnosed an additional problem with our older system that didn't show up until another problem was solved. He stayed until the system cycled a couple of times to make sure the problem was resolved. Roque explained in detail what he found and why it was causing a problem. He offered to try to clean up a badly calcium contaminated pump, being cognizant of our desire to not invest a lot of money in a system that we know will need to be replaced in the next couple of years. In the end, we opted to have the pump replaced, which he did quickly and professionally.
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He was very knowledgeable and professional in performing his job.
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Arturo was polite, professional and knowledgeable. He arrived within the time allotted and finished the job quickly with no disruption to our day. I happily give him a five star rating!
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I was called to a home to repair a Lennox gas furnace. Upon arrival, I found that the furnace was not producing heat. I checked the thermostat and found that it was set to "off." I reset the thermostat and tested the furnace again. The furnace started to produce heat, but it was not reaching the desired temperature. I checked the air filter and found that it was dirty. I cleaned the air filter and tested the furnace again. The furnace started to produce heat and reach the desired temperature. I also checked the gas pressure and found that it was low. I added more gas to the furnace and tested it again. The furnace started to produce heat and reach the desired temperature. I also checked the burners and found that one of them was not working properly. I replaced the burner and tested the furnace again. The furnace started to produce heat and reach the desired temperature.
I recently completed a job for a client who had a Rheem split system that was not cooling properly. After inspecting the system, I found that the evaporator coil was frozen over. I thawed the coil using a heat gun and then cleaned it with a coil cleaner. I also checked the refrigerant levels and found that they were low. I added more refrigerant and then tested the system again. The client was happy with the results and thanked me for my help.
I was tasked with diagnosing a problem with a Rheem water heater. I started by checking the power supply and circuit breaker to ensure they were working properly. Then, I inspected the thermostat and burner assembly for any signs of damage or wear. After that, I tested the temperature and pressure relief valve to make sure they were functioning correctly. Finally, I checked the gas valve and combustion air intake for any obstructions or leaks.
I was tasked with diagnosing a problem with a Trane unit. I started by checking the power supply and wiring to ensure they were in good condition. I then tested the thermostat and control board to see if they were working correctly. If the issue was not resolved, I would have to replace the control board or thermostat.
I was called to a home to perform maintenance on a Rheem furnace. Upon arrival, I found that the furnace was not producing heat. I checked the thermostat and found that it was set to "off." I reset the thermostat and tested the furnace again. This time, the furnace started to produce heat, but it was not reaching the desired temperature. I checked the air filter and found that it was dirty. I cleaned the air filter and tested the furnace again. This time, the furnace produced the desired temperature. I also checked the blower motor and found that it was not working properly. I replaced the blower motor and tested the furnace again. This time, the furnace produced the desired temperature and the blower motor was working properly.
I was called to a home to replace a faulty condenser fan motor. Upon arrival, I found that the motor was not working properly, causing the air conditioner to not cool the home effectively. I removed the old motor and installed a new one, ensuring that it was properly connected and secured. After completing the replacement, I tested the air conditioner to ensure that it was cooling the home effectively. The homeowner was pleased with the results and thanked me for my help.
I am a highly skilled and experienced home service professional. I recently completed a diagnostic on a Lennox system. The diagnostic involved checking the system's electrical connections, inspecting the air handler, checking the refrigerant levels, and testing the thermostat. I also performed a thorough cleaning of the system's components to ensure optimal performance.
I was called to a home to service a 5-year-old Rheem split system. Upon arrival, I found the unit was not cooling properly. I checked the system and found a refrigerant leak. I repaired the leak and recharged the system with the proper amount of refrigerant. I also checked the unit's airflow and found that it was not blowing cold air. I checked the unit's electrical connections and found that they were fine. I tested the unit's thermostat and found that it was working properly. I also checked the unit's air filter and found that it was dirty. I cleaned the air filter and replaced it with a new one. I tested the unit's operation again and found that it was cooling properly. I also checked the unit's refrigerant levels and found that they were within the manufacturer's specifications. I explained to the homeowner the problem with the unit and the steps I took to repair it. I also provided the homeowner with a maintenance contract for the unit. The homeowner was satisfied with the service
I am a highly skilled home service professional who has been working in the industry for over 10 years. I recently completed a diagnostic on a Trane unit for a customer. The diagnostic involved checking the unit's electrical components, refrigerant levels, and airflow. I also tested the unit's safety features and performed a performance test to ensure it was operating at peak efficiency. After the diagnostic, I provided the customer with a detailed report outlining my findings and recommendations for any necessary repairs or maintenance. The customer was very pleased with the service and expressed gratitude for my expertise and professionalism.
I was called to a home to inspect a condenser that was not operating. Upon arrival, I found that the condenser was not producing any cool air. I checked the unit for any obvious issues, such as a tripped circuit breaker or a blocked air filter. After checking these, I found that the condenser fan motor was not running. I replaced the motor and tested the unit again. The condenser started producing cool air again. The customer was happy that the unit was working properly again.
I was hired to repair a Lennox thermostat. The thermostat was not working properly, and the customer was experiencing issues with the heating and cooling system. I diagnosed the problem and replaced the thermostat, ensuring that it was working correctly. The customer was very satisfied with the service and thanked me for my help.
I was a home service technician in Alaska, where I provided maintenance and repair services to homes and businesses. One of my most memorable jobs was winterization. Winterization involves preparing homes and businesses for the harsh winter months. This includes insulating pipes, checking heating systems, and installing snow removal equipment. I worked with homeowners to ensure that their homes were safe and comfortable during the winter season. It was a challenging job, but it was also rewarding to know that I was helping people stay warm and safe in their homes.
I was called to a home to repair a Lennox package heat pump. The unit was five years old and was not cooling the home. I arrived at the home and diagnosed the issue as a faulty compressor. I replaced the compressor and the unit was cooling again. The customer was happy with the service and I was able to resolve the issue quickly.
I am a skilled professional that works for a Alaskan Air Conditioning & Heating - Tucson company. I recently completed a preventer maintenance on a 1-year-old Lennox split system. The maintenance included cleaning the condenser coil, checking the refrigerant pressure, and inspecting the electrical connections. I also replaced the air filter and checked the blower motor and blower wheel for any signs of wear. After the maintenance, the system was running smoothly and efficiently, providing cool air to the home.
