Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Daniel Roberts did a great job. He was very conscientious and professional.
Overall Experience
Quality
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Convenience
we have been alaskan customers for many years. We have found James to be the BEST!
Overall Experience
Quality
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Convenience
They share a pic of the tech heading your way and a courtesy call telling you how far out they are. They stick to their price, no gauging your wallet for unforeseen costs. They are trustworthy all the way.
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Convenience
James is a hardworking technician. He has demonstrated knowledge, skills, and experience. In addition, he cares about his customers and is a great educator. I would recommend him to anyone without reservation.
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Heating system inspection. On time, knew what he was doing, finished quickly, very courteous.
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I love both guys that were here James and the other gentleman they were wonderful very patient and very respectful and they did a fine job thank you Alaskan for having such nice staff members God bless
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Good job. Quickly detected the problem, provided a few options, and got right to applying the selected option. Will ask for him next time I need Alaskan.
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The technician was courteous and professional. I appreciate the quality of service.
Overall Experience
Quality
Price
Convenience
Furnace working great. Recommend aero sealing to the customer because he is concerned because only one side of the house gets better air flow the other side.
Service technician coming down tomorrow.
Winter maintenance and hot water heater flush
Recommend replacement on evap coil because of the rust. Informed customer evap coil is on its way to failure. Furnace working good, ready for winter. But customer wants to wait on coil.
Strapped duct work to master bedroom and bathroom. call is now complete customer happy
Furnace is working great... the voltage distribution system is a little burnt up and is concerning to me and recommend replacement before it goes down when AC starts getting used again.
Furnace working good. But evap coil is really dirty, did recommend to the customer getting a cleaning so they’re system could work more efficiently.
Customer is really concerned because he found yellow residue inside The water condensate system and it feels oily, explained to him we could have a service technician out here but does not want to pay the $78 fee to get a technician out here. also clean the water condensation system for customer. And told him to keep an eye out to see if it’s yellow again and if it is to get a service technician out here. Furnace is working excellent. Recommend a surge protector to protect his investment.
Costumer is aware of unit being really old and aware she needs a new unit. System is ready for the winter.
