My service technician was Shane. He was able to quickly and efficiently diagnose two problems with my nine year old unit and offer several options with the overall price in mind. I decided to sign up for the Alaskan club for regular service and maintenance. This program also included draining my water heater with the agreement at no additional cost. I immediately scheduled for the water heater service through Shane and was able to get that within a few days. I am pleased with the overall experience which was pleasant and Shane was able to work around my work hours. Quality service from a hard working guy.
