I really hadn't heard of Autumn Heating & Cooling until I went to the Home & Garden show one year and discovered them - I was impressed with the low key, very informative representative and also the fact that he gave me a free tune up gift card which I used about 6 months later - and then I was hooked - the tech was great - he explained everything in detail and he offered me a maintenance package at half the price of others I had looked into - since then I have had a couple of scheduled maintenance calls and I am more convinced now than before that I made the right choice - I believe I will be their customer for a very long time - give them a chance - I don't think you will be disappointed.