I am unsure about the cost comparison, so I answered average. The service was exceptional and the time it took to perform the repair was also exceptional. Kevin knew what he was doing, found the source of the problem quickly, and made the repair in under an hour.
Great Service, friendly knowledge tech., great experience.
Great response time, very polite, and professional.
Had an issue overnight-called 24 hour line at 2:30 am for 8:00 am appointment. Dave arrived early, assessed the issue, explained the work to be done, completed the work, follow up to show and explain work done. Dave was GREAT! Responsiveness, Explanation, Professional!
I had a lose furnace vent cap on my roof. Piece of sheet metal that costs about $30. I don't do roofs as I'm in my 50s, have a bum knee and having shoulder surgery in two weeks. Called Axberg. Young technician came to door, looked up at vent and immediately said $450. I was floored. He stated it was $395 just to get on the roof. I then stated I had a minute to make up my mind or he was leaving and I would be charged $79 for the call-out. I knocked him down to $425. It took him 10 minutes to make the switch and 1 hour total with going to get the part. I called Axberg to complain the next day. Three days later they conceded the charge was a "bit" high and I was refunded $100. That still meant I was charged $325. There was never a $395 fee for getting on the roof so shame on that technician for gender discrimination, and Axberg you are charging about $295 / hr.
Our furnace stopped working. I called & they came out that day & fixed it.