706 West Main
Plainfield, IN 46168
317-839-5877

Local Reviews
for new palestine, in

Rated 4.9 out of 5 stars based on 32 customer reviews

Excellent Service and Attention to Detail

Jeremy G did an outstanding job completing our spring maintenance. Spent 4 hours on our two systems and went the extra mile to assure all were in good working order! I've had Bassett as my HVAC provider for 25 years. Just sold our home, and they don't travel to our new location, soooo..... Thanks to the Bassett team, you're great!!!!

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Maintenance Contract Service

Megan did a fantastic job servicing our two HVAC systems. Her attention to detail was some of the best I seen from a Bassett service tech. She was punctual, courteous and knowledgeable. She wore a mask and respected social distancing. Great job Megan!

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Maintenance Plan Service

Jessica completed a very thorough cleaning and inspection of my two HVAC units. Thank you very much!

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Great Service

Always on time and excellent service

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Winter Maintenance - Very Thorough As Usual

Daniel M. was out this morning to service our two systems. Was prompt, courteous, professional and very through in his inspection and cleaning of our two furnaces. Also looked at the air flow in one of our bedrooms and dialed up the blower to get additional heat into the room. Excellent overall experience I've grown to expect from Bassett Services. Thank you!

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System #2 lived a long life, but out with the old.....

Bassett has been our only heating and cooling provider for the last 23 years. I consider their expertise, professionalism and value for the dollar second to none in their industry. We have two heating and cooling systems in our home. Our primary system which was replaced last October, and the secondary system at age 16, will be replaced in a few days. Josh R. completed the service call and has been here several times before. Very professional, polite and knowledgeable. If you need a quote on a new system, as for Tim S....he's great to work with. As you can tell, we love Bassett. They have never let us down!

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Broken heat pump

Russ diagnosed the problem, ordered the required part & installed w/o difficulty. I now have air conditioning and my home is no longer 79-80 degrees!

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Great friendly service!

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Maint. Agreement Service

I've been a Bassett customer for 23 years. Never a bad experience. Ray H. was my service tech today and did an excellent job servicing both of my HVAC systems as part of my Spring tune-up. Highly recommend this company.

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Saved the day!

I've had Bassett Services as my exclusive HVAC company for 23 years! During a severe cold snap my new furnace wasn't keeping up, so I called them and received same same day service. Turns out my electronic air filters were very dirty, causing the furnace to under-perform. Josh R. did some outstanding diagnostics and even checked things that weren't directly related to the issue. I was shocked when he told me no charge for today. Wow, what a great company that is 100% customer focused! I'm a customer for life. Thanks Josh and Bassett!

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Great service! Takes care of their customers!

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Great service

Kevin Nearby is awesome. That’s why I ask for him. He does an excellent job, and is an excellent person. I think he diserves a raise if ya ask me. Thank you!!!!

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New Water Heater

Bassett installed a new water heater for me yesterday. Excellent service and value for my dollar. Very satisfied!

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Always on time and professional

I've been a loyal Bassett customer since my home was built in 1995 (23 years). Their focus on customer service and attention to detail is outstanding. I participate in their maintenance plan, which gives me priority attention when needed as well as discounts on parts, and the piece of mind that my equipment is being properly maintained. Patrick L. came to our home today for the first time and as usual, did an outstanding job that I've come to expect from Bassett! Thanks you for being there for all these years!!

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Long time customer.....great customer service!!!!!!

I've been with Bassett Services for 21 years. Their "above and beyond" approach to customer service, including quality/knowledgeable techs, flexibility in scheduling, timeliness to the scheduled appointment, reasonable prices, etc

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Job Locations
for new palestine, in

Kaleb H.

Kaleb H. Job Checkin

Tune Up on Trane


Zachary N.

Zachary N. Job Checkin

Heating tuneup on Trane


Megan R.

Megan R. Job Checkin

Heating Tuneup on Trane


Jessica G.

Jessica G. Job Checkin

Ptu on trane


Kevin W.

Kevin W. Job Checkin

Ac tune up


Jessica G.

Jessica G. Job Checkin

Ptu on geothermal


Jeremy G.

Jeremy G. Job Checkin

Two Year Old And Three Year Old American Standard Condensors Spring Tune Ups

Two Year Old And Three Year Old American Standard Condensors Spring Tune Ups

Jeremy G.

Jeremy G. Job Checkin

10 Year Old Trane Condensor Spring Tune Up

10 Year Old Trane Condensor Spring Tune Up

Patrick L.

Patrick L. Job Checkin

Trane Gas Furnace No Heat Inducer Trap cleaning

Trane Gas Furnace No Heat Inducer Trap cleaning

Kevin W.

Kevin W. Job Checkin

Ah tune up


Ray H.

Ray H. Job Checkin

Trane gas furnace Service maintenance and repair

Trane gas furnace Service maintenance and repair

Ray H.

Ray H. Job Checkin

Trane gas furnace Service maintenance and repair

Trane gas furnace Service maintenance and repair

Megan R.

Megan R. Job Checkin

AH PTU Two System


Kevin W.

Kevin W. Job Checkin

Ah tune up


Kevin W.

Kevin W. Job Checkin

Ah tune up