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From the moment Orval stepped in the house (removed his shoes even though we told him he didn’t need to), he had a terrific attitude, seemed eager to help and was very kind and respectful to our young boys that were curious. Orval was very knowledgeable and professional. I genuinely felt like he wanted to make sure we were getting the best fit of product for our home. We’ll only be using Baxter Comfort Solutions from here on out.