Came home from a shelter on the 12th. Electric went on early afternoon. by evening about 11:00 I noticed the air was not working. At approximately 8:00am I called Bay Area and by 9:00am I had a serviceman Jeffery here. He evaluated what was wrong, ordered a part and it was replaced the next day the 14th. Pete is an amazing person. Not only does he know exactly what he is doing but he is efficient, kind, and courteous and has been working on my air conditioners for the past 15 yrs or so. I have and will continue to highly recommend this company. The only thing I'm upset over is the price. As a widow this is very steep for me.