THE GENTLEMEN WHO CAME TO THE HOUSE WAS EXCELLENT. VERY PROFESSIONAL AND COULD NOT BELIEVE HOW I WAS TREATED BY THE COMPANY WHEN REPORTING THE PROBLEM. I HAD CALLED FOR SERVICE BUT WAS TOLD NO ONE COULD ASSIST ME THIS LATE IN THE DAY ( CALLED AT 4:15 PM) AS ALL REPAIR MEN HAD LEFT. I EXPLAINED THAT I HAD A HANDICAPPED PERSON AND REALLY NEEDED THE HELP. NO SUGGESTION FOR SERVICE WAS MADE AND I WAS TOLD THEY COULD COME OUT FIRST THING IN THE MORNING. ALL NIGHT I HAD TO KEEP MY HUSBAND HYDRATED AND EVEN HAD TO CHANGE THE BED AS IT WAS SOAKED WITH SWEAT. MY HUSBAND IS 81 YRS. OLD AND PARALIZED. GETTING HIM OUT OF BED MYSELF WAS VERY DIFFICULT AND DANGEROUS TO BOTH OF US. I WISH THEY WOULD HAVE OFFERED TO HAVE THE "ON CALL" REPAIR SERVICE RESPOND. I WAS NOT AWARE OF SUCH A SERVICE AND WAS NOT TOLD OF IT. A VERY BAD EXPERIENCE WITH YOUR COMPANY AND NO WAY TO ASSIST AN EXISTING CUSTOMER WITH A PROBLEM. ONCE AGAIN...YOUR" REPAIR PERSON" WAS GREAT!
