Our service tech Brad was really great, he was very respectful, explained everything very well, and he even arrived earlier than quoted - if I were reviewing him and him alone, he’d get a 10/10...but we needed a part for the heater - and there was over a 300% markup on it. Exact same part available all over online for $200 or less, but we were charged over $600...I get that profit isn’t a dirty word, but that’s honestly highway robbery - and taking advantage of a family when it’s -25 degrees outside.
