Joel came into my home and was very understanding. There was a ton of kiddos in my home. He interacted with them so good. He went to work quickly and found multiple problems that a previous company didn't even bother to take the time to look at. We have been dealing with our unit not being able to keep up. Always 10°+ above what we have it set at for the past 2 years. It has dropped 3° in our home in an hour thanks to him. Will definitely recommend Bomar and Joel to anyone anyday!