James was professional, friendly, knowledgeable and honestly presented his observations and available resolutions for issues. We felt like he was trying to solve our problem rather than using high pressure sales techniques to sell more than we needed. I would recommend James and Carolina Heating readily and without hesitation. Meredith deserves mention, too. She was responsive and efficient in setting up our monthly auto payment, even with the changes I initiated. Kudos to her bright, cheerful representation of the company.
