I reached out to Ken after hours at his home to help me get in touch in Building 36 to re-synch my hub with Building 36 main-hub. He was very professional and extremely helpful. He suggested we try a couple of quick resets, which helped with the app communicating with the thermostats, but the syncs part still needed a call by him to Building 36. He reached out to them right away, got it fixed and called me back with the news. He also let me know that if my thermostat system wasn’t working by the morning, to call him back. I was all set within an hour and super pleased. This is second experience with Ken. He’s been awesome both times. I’d recommend CCL Mechanical to everyone, largely because of employees like Ken.
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You guys responded quickly, diagnosed the problem, and completed the repair. These seem to me to be the essential elements of good customer service.
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Fabio was very professional. He explained what he was doing, walked me through his findings, was thorough and did an all round good job.
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Fix leaking toilet install new shower trim
Rinnai maintenance, fix bad water Quality
Trane condenser making loud grinding noise. Found excess refrigerant, brought refrigerant back to proper levels
