I was pleased that Roody arrived a little ahead of the specified time interval. He worked quietly and unobtrusively and was very courteous,
Very informed and considerate. Explained all that was necessary to complete the job.
Abdel was on time and on topic. He did all the work efficiently and neatly. He has a pleasant manner, while also having a complete focus on the job. Thank you for sending him!
Jonathan did a nice job. He knew the system well and pointed out potential issues on the system. He also helped set up an appointment for new instruments evaluation.
I can trust him from now on. Thanks, Alma
I called to schedule service and to inquire about possibly signing up for a contract, and Carolyn was super helpful. She was very knowledgeable and patient in answering my questions and helping me with scheduling, and also very understanding. I found her customer service to be an excellent reflection of a company with which I hope to have a long relationship.
I had an air-conditioning emergency on a Saturday night and they sent a repair person while working with us to fix the issue by phone. We were able to resolve it by phone and didn’t need the service technician to show up at all. It was huge because it is a very hot night and tomorrow it’s expected to be even hotter. It is very comforting to know that I can reach a live person at such an odd hour and get great service.
This is my first time using your company, and Stefano made a great first impression. He explained everything clearly and figured out the problem quickly.