I called today unaware of your company installed our HVAC units. Jamie D answered and even though she could not find us in your system, she was so kind to stay in the phone and walk me through several steps to get our Mitsubishi electrical HVAC system up and running. She is the essence of what customer service is all about…professional, courteous, knowledgable, willing to help even if we were not a current customer, and above all else, just a wonderful human being. I hope Central cooling & heating knows what a gem Jamie is.