The work on my HVAC system is scheduled for next week. However, when I contacted Central Cooling and Heating, I spoke with Robin Barnard. She contacted someone who called me back immediately, and scheduled my appointment. Robin kept in touch with me until she was sure that everything had been handled correctly. When I purchased my heat/AC system, Robin was the person who took care of everything. She was in constant contact with me throughout the purchasing, as well as the installation process. I feel totally comfortable contacting her when necessary. My ratings below are based only on my interaction with Robin when making the appointment.