William or "Bill", during my recent service for this winter helped me understand how to maintain and care for my gas furnance. He detected problems that could arise and to look ouy for. He was professional and I can attest from my experience to the passion he has for his profession. He is an integral employee of the company due to his knowledge and thoroughness in workmanship.
Matthew and Conner did a great job in disconnecting the old furnace and preparing the space for the new furnace. Jake and Conner did an excellent job in installing the new furnace, they were clean and neat leaving the basement in good shape. Thank you very much for all of your hard work and efforts. A job well done!
The tech showed up on time and explained everything he was doing.
I really appreciate how thorough the technician was when he checked out my heating system!
I was informed what the technician was doing, but had to ask. When informed the technician communicated several technical terms to me that the technician did not explain unless I asked him. From my viewpoint the technician was speaking another language and I think it would have been more comsiderate and appropiate for the technician to ask if I was familiar with the maintenance protocol. I was hoping that I did not have to ask what I was paying monthly for. The technician was polite and looked confident in what he was doing.
Response from CJS Heating and Air:
Allan - Thank you for taking the time to let us know how the service appointment went with our technician. However, we are fully taking this matter to heart and want nothing more than to resolve your concerns. Someone from our office will be in contact with you today to see what can be done to prevent this in the future. Thank you for choosing CJS to service both your home and your family - as well as trusting in us enough to become apart of the CJS family! We will be in contact with you shortly to resolve all matter! - Warmest Regards, CJS!
The person manning the phones was extremely pleasant and friendly. The service men have always been polite and efficient.
Response from CJS Heating and Air:
Roland- Thank you for giving us feedback on how the office answered the phones! We appreciate that you would take the time to let us know that we are pleasant and friendly! We appreciate you so very much!
This company has always done a great job. I've been using them for over 20 years on multi heating projects. I give them a A plus rating!
Response from CJS Heating and Air:
Roland, thank you so much for your review!!! We are so honored and happy to be YOUR HVAC team! From all of us at CJS!
Response from CJS Heating and Air:
Sharon, thank you so much for your review!!! We are so honored and happy to be YOUR HVAC team! From all of us at CJS!
New Furnace, Micro Power Guard Filter, UV Lamp, and Thermostat Installation. (Cody, Matthew, Jake, and Connor)