The Colony Air always send knowledgeable technicians who are very courteous and understanding. They are always more the willing to answer questions and (to me) honest about recommendations that are helpful when asked. Today, Charlie was very courteous and helped ease my concerns I had about what I thought ac drainage. I have used The Colony Air for years and have yet to meet a technician who has not been helpful or straightforward with me. Thank you for excellent service and customer service support.