On 8/16/19, Reece and Casey came out to fix my upstairs A/C unit. They were extremely kind, professional, and not “in a rush” to diagnose the problem. My appointment was for the 12-2 time slot. Apparently, the job before mine was a difficult one, so they were not able to get to my house until 5:30. I never would have known that the job prior to mine was so difficult if it weren’t for Reece constantly staying in touch with me so that I was aware of the delay in getting to my house. As someone that has a very hectic schedule, I was impressed and appreciative of the open communication Reece provided in order for me to handle other responsibilities I had for that day. (As opposed to waiting around and wondering when they were going to show up.) Upon arrival, I never would have guessed that they had had a difficult job ahead of mine. Reece and Casey showed up with great attitudes and ready to get to work. I even offered to have them come out a couple of days later, so that they could “call it a day” after having spent hours on the previous job. Reece was accommodating, and reassured me that it was no problem to come to my house in order to ensure I had a working A/C unit. I was extremely impressed, and will definitely recommend Reece, Casey, and your company in the future.
