Alex came in and figured out our leak problem right away! He fixed it and answered all of our other questions!
Response from Comfort Control Heating & Air:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Response from Comfort Control Heating & Air:
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Alex did a fantastic job today. He was very friendly, professional, and knowledgeable about my heat pump problem. He was able to get a new part the same day to get the problem corrected in one service visit.
Jordan Roper was great!! He was very knowledgeable and answered all my questions in a way I could understand. He was very kind guy.
Even though the technician was courteous something did not feel right. The technician did not do a full inspection of the unit to pinpoint what was really happening with my almost brand new house and AC unit (3.5yrs. old). I was not present at the time of the inspection, but just a few minutes after inspecting the outside unit the technician told me my evaporator coil was beyond repair. The diagnostic was that I needed to have a new evaporator coil installed for a total cost of over $1,900.00 but, a better option would be to replace both units for a total cost of over $3,600.00. After the diagnostic I washed several videos online to learn about the primary reasons why evaporator coils started freezing up. The number 1 reason was dirty coils, dirty air filters or blocked vents. I checked all my vents and they were all open, My filter was brand new and I had these replaced regularly. The last place to check was to look at the evaporator itself to see if there was a secondary filter or if the evaporator was dirty. To my surprise when I inspected the evaporator area it was completely sealed. There was no indication the screws were ever removed and all the tapes sealing the unit when it was first installed were intact. This proved no inspection had been done to the inside of the unit. I called another AC company which found right away what this technician would have found if the door for the evaporator had been opened. The coil was completely clean, but a piece of moisture insulation inside of the duct pipe had become loose and was blocking one side of the evaporator. It was an easy fix and nowhere near the $1900.00 -$3600.00 range. I hope this is an isolated incident driven by the technician and not by the Company. Needless to say this is a very dishonest way of doing business how someone can try to take advantage of someone in need. There might be many customers including elderly and handicapped people who might not second guess what the technician so securely is presenting as the reason for the faulty unit.
The service technicians are very honest and friendly.
Ta Kim told me exactly what he was going to do then did it. He answered all my questions and even more. Great experience!
Provided air conditioning maintenance for a residential customer. Performed a full system check-up on the home’s unit. Cleared a clogged condensate drain and replaced dirty filters. The system is now operating smoothly, just in time for the summer.
A/c water leak in Grayson. Unit is located in the attic, secondary drain pan is dry at this time. System is cooling at this time, flush drain line again, filter is clean and new. Did a leak search on the evaporator coil and didnâ€™t get any leaks, checked refrigerant pressures and there are good. Water that the customer saw probably be the remaining water from the last time the technician was here.
Drain line was very clogged, cleared drain with nitrogen, Vacuum and cleaner. Emptied a gallon into the drain and a gallon left, repeated 3 times with the same result.
Actuator got stuck, adjusted and damper opened. Tested the system 5 times cutting it on and off and the damper is closing correctly, thank you for choosing comfort control.
Zone board was not allowing 24v to transfer to the emergency heating wire, put new HZ322 zone board on system and emergency heat is activating properly drawing 17-19 amps when initiated. Ran system 3 times in emergency heat and it activated every time. Thank you for choosing comfort control.
No cool in Grayson, arrived on site, found 2005 unit with clogged filter, corroded evaporator coil, weak blower motor capacitor, over amping and dirty blower motor assembly, only one form of water safty, condenser coil is clogged, weak duel run capacitor and over amping compressor and fan motors. Recommend replacing all capacitors, installing compressor assist kit to prolong the life of the compressor, surge protector to each piece of equipment, overflow water safty switch and signing up for maintenance to clear the drain line and clean the condenser coil. Replaced capacitors and installed compressor assist kit. Unit is operating normally at this time
Hvac inspection in Grayson, Georgia. Two systems. Tested mechanical and electrical components. Basement system has a weak dual capacitor (30/5 mfd), recommend repair. Other than that systems are in great shape and operating at this time.
Complete 2 heating maintenance in Grayson. Find both 24 year old tempstar ICP Gas furnace. Find both furnace operating with worn ignition/sensor. System missing in-line water protection and no drain in basement.
Warranty Grayson. Completed diagnostic. Found screws for furnace door had come loose causing it to deactivate door switch turning off the furnace. Replaced screw and made sure it was tight to avoid happening again. Evap coil and blower are clean. All electrical components are working. System missing secondary water safety switch. Home would benefit from having CO detector installed as well as Uv light system installed in furnace to clean air and kill any bacteria or viruses that could be harmful to residents.
No heat Grayson. Completed diagnostic. Found no issues with system. System came on when I arrived and turned it on at thermostat. Satisfied to 70 degrees. Turned off. I bumped it up to 72 degrees and it satisfied then as well. Informed customer if problem happens again to leave furnace on so that we are able to see the error code when we arrive.
Heating repair in Grayson Georgia. Part is covered under warranty. Labor and processing is not . Completed install on the new heat exchanger. Tested and working properly.
Two system heat maintenance in Grayson. Arrived on site, changed filter and cleared barometric ports. Checked ignition systems, electrical connections, amp draw and capacitance. Found upstairs system has no secondary water safty. Main level has no water safty at all, amp draw is high on inducer motor, 5uf capacitor is reading 2.5uf and blower assembly is dirty both putting stress on motor that is showing signs of oil leaking. Flame sensor reading low as well. Due to age and condition of system, I recommend replacing main level furnace. Both systems, however, are operating at this time.
Heating issues in Grayson Georgia. â€¢During the arrival system started up in heating mode . Burners and everything came on . Completed a combustion test on the equipment. Noticed the CO levels were high checked the heat exchanger and found several hair line cracks . Took pictures. Would highly recommend replacing the heat exchanger. Heat exchanger is under warranty but the time and labor is not.... going to work up a quote for the replacement of the heat exchanger and call tomorrow.
No heat downstairs gas furnace in Grayson. Find downstairs Goodman gas furnace operating with worn inducer assembly and pressure port clogged. Clear port and test system. Find gas furnace under fire, operating with weak flame sensor and worn ignition. Suggest cci plan and suggest to upgrade system. Customer want to calibration both furnace and wait on repair. Give customer estimate to repair system. Complete combustion calibration.
No cool upstairs. Check and find control board intermittently will not call for fan. Sign 2 CCI plan and complete 2 cooling pm check. Change both 14x25x1 filter, check drain and clean ac coil. Replace faulty upstairs furnace control board, install 2. Hard start kit per carrier manufacturer spec, replace weak downstairs blower capacitor and replace upstairs condenser compressor capacitor. Both system operating at this time. Need to schedule for fall visit to check on heating system in October.