5322 Palmero Ct
Buford, GA 30518
(770) 203-1600

Local Reviews
for grayson, ga

Rated 4.7 out of 5 stars based on 13 customer reviews

Infuriated and very sadden by this Service.

Even though the technician was courteous something did not feel right. The technician did not do a full inspection of the unit to pinpoint what was really happening with my almost brand new house and AC unit (3.5yrs. old). I was not present at the time of the inspection, but just a few minutes after inspecting the outside unit the technician told me my evaporator coil was beyond repair. The diagnostic was that I needed to have a new evaporator coil installed for a total cost of over $1,900.00 but, a better option would be to replace both units for a total cost of over $3,600.00. After the diagnostic I washed several videos online to learn about the primary reasons why evaporator coils started freezing up. The number 1 reason was dirty coils, dirty air filters or blocked vents. I checked all my vents and they were all open, My filter was brand new and I had these replaced regularly. The last place to check was to look at the evaporator itself to see if there was a secondary filter or if the evaporator was dirty. To my surprise when I inspected the evaporator area it was completely sealed. There was no indication the screws were ever removed and all the tapes sealing the unit when it was first installed were intact. This proved no inspection had been done to the inside of the unit. I called another AC company which found right away what this technician would have found if the door for the evaporator had been opened. The coil was completely clean, but a piece of moisture insulation inside of the duct pipe had become loose and was blocking one side of the evaporator. It was an easy fix and nowhere near the $1900.00 -$3600.00 range. I hope this is an isolated incident driven by the technician and not by the Company. Needless to say this is a very dishonest way of doing business how someone can try to take advantage of someone in need. There might be many customers including elderly and handicapped people who might not second guess what the technician so securely is presenting as the reason for the faulty unit.

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The best, honest, courteous service.

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Mr

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Great service

Thank you.

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Ta Kim is fantastic

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Excellent Service!!

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Great Service

The service technicians are very honest and friendly.

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Great as always!

Ta Kim told me exactly what he was going to do then did it. He answered all my questions and even more. Great experience!

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Very knowledgeable!

Ta was very knowledgeable and answered all my questions. He diagnosed my unit’s problem right away and fixed it in a very timely manner.

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Mr

Great service came within that time promise.Very professional

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Job Locations
for grayson, ga

Vu T.

Vu T. Job Checkin

Complete 2 system a/c repair and preventative maintenance check.No cool upstairs. Check and find the system not operating due to the overheated compressor from the overheating system. Find bad evaporator coil in the attic. Need to replace evaporator coil, install hard start kit and add in line water protection. Not yet collect for the service call. Need to check with the warranty on upstairs equipment.


Vu T.

Vu T. Job Checkin

Complete 1 system a/c repair and preventative maintenance check. Did not change. Check system operations. Find system operating with a worn motor, worn contactor and low on charge. Suggest to recharge but customer declined. System operating at this time.


Jordan R.

Jordan R. Job Checkin

Complete 1 system a/c repair and preventative maintenance check. No issues with system. All of homeowners concerns were addressed.


Michael A.

Michael A. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Jon F.

Jon F. Job Checkin

Complete 2 system a/c repair and preventative maintenance check. Completed install of a new transformer in the upstairs furnace. System running at this time. Reminded customer of other recommendations I gave at last visit.


Vu T.

Vu T. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Ta K.

Ta K. Job Checkin

Complete 1 system a/c repair and preventative maintenance check. Water in the drain pan. System draining normal ton condensate pump. Removed pump and inside is slimy. Hose with water. Still didn't pump, needs a new pump. The owner will replace themselves


Steve I.

Steve I. Job Checkin

Completed cooling maint. Replaced 20.20.1 filter. Customer replaced the 2 14.14.1 filters. Recommend adding a start kit to condenser. Furnace could use a inline safety switch and a air purifier installed. Customer will call back to do start kit for condenser. System is cooling good at this time.


Vu T.

Vu T. Job Checkin

Complete 1 system a/c repair and preventative maintenance check. Lennox system. Find 17-year-old cooling system operating within manufacturer spec. Minor wear on the contactor. Concern on the compressor when start up and run stress. Find evaporator coil rusted. Change filter, check drain and clean ac coil. System operating at this time. Customer only wants to do a cooling tune-up.


Reece W.

Reece W. Job Checkin

One system A/C tune-up complete. Did not change the filter. Tested mechanical and electrical components. Found dirty condenser coil, chemically washed it. The system is cooling at this time.


Steve I.

Steve I. Job Checkin

Found system low on charge. Discovered leak at the liquid line connection on the coil. Recharged system 3lbs. Added an inline safety switch to the upstairs furnace. Recommend adding a switch to the downstairs furnace. The customer would like to wait. Recommended adding start kits to both Condensers. Recommend adding air purifiers to both Furnaces. Signed up on membership for both systems.


Ta K.

Ta K. Job Checkin

Complete 2 system a/c repair and preventative maintenance check. Replaced filters, cleared drain and clean condenser coil. Both system has dirty blower wheel. Upstair cooling normal. Found downstair with rusty coil and low on Freon. System is phaseout and needs to be replace. Will have manager come for evaluation. Downstair not cooling properly


Jon F.

Jon F. Job Checkin

Completed 3 system maintenance found upstairs furnace to have transformer overheating and needs to be replaced. Both furnaces need to have overflow switch h installed to prevent any water damage to the furnace. All filters look good. And the coils are cleaned. Recommend surge protectors to each unit to prevent any power surges to systems and possibly frying the control boards.


Ta K.

Ta K. Job Checkin

2 system ac tuneup. Left filter for owner, cleared drain and clean condenser coil. Installed compressor saver for upstair system. Both system is cooling at this time


Ta K.

Ta K. Job Checkin

2 system A/C prepaid preventative maintenance. Replaced filters, cleared clogged drain line and clean condenser. Replaced downstair inducer motor assembly and did a combustion calibration for upstair system. Found both system with high compressor amp draw and downstair low on freon. Added 1 lb of freon to the downstairs system and installed compressor saver for both A/C system. Both evaporator coils are rusty. Both system cooling at this time