Jordan Roper was great!! He was very knowledgeable and answered all my questions in a way I could understand. He was very kind guy.
Even though the technician was courteous something did not feel right. The technician did not do a full inspection of the unit to pinpoint what was really happening with my almost brand new house and AC unit (3.5yrs. old). I was not present at the time of the inspection, but just a few minutes after inspecting the outside unit the technician told me my evaporator coil was beyond repair. The diagnostic was that I needed to have a new evaporator coil installed for a total cost of over $1,900.00 but, a better option would be to replace both units for a total cost of over $3,600.00. After the diagnostic I washed several videos online to learn about the primary reasons why evaporator coils started freezing up. The number 1 reason was dirty coils, dirty air filters or blocked vents. I checked all my vents and they were all open, My filter was brand new and I had these replaced regularly. The last place to check was to look at the evaporator itself to see if there was a secondary filter or if the evaporator was dirty. To my surprise when I inspected the evaporator area it was completely sealed. There was no indication the screws were ever removed and all the tapes sealing the unit when it was first installed were intact. This proved no inspection had been done to the inside of the unit. I called another AC company which found right away what this technician would have found if the door for the evaporator had been opened. The coil was completely clean, but a piece of moisture insulation inside of the duct pipe had become loose and was blocking one side of the evaporator. It was an easy fix and nowhere near the $1900.00 -$3600.00 range. I hope this is an isolated incident driven by the technician and not by the Company. Needless to say this is a very dishonest way of doing business how someone can try to take advantage of someone in need. There might be many customers including elderly and handicapped people who might not second guess what the technician so securely is presenting as the reason for the faulty unit.
Complete 2 heating maintenance in Grayson. Find both 24 year old tempstar ICP Gas furnace. Find both furnace operating with worn ignition/sensor. System missing in-line water protection and no drain in basement.
Warranty Grayson. Completed diagnostic. Found screws for furnace door had come loose causing it to deactivate door switch turning off the furnace. Replaced screw and made sure it was tight to avoid happening again. Evap coil and blower are clean. All electrical components are working. System missing secondary water safety switch. Home would benefit from having CO detector installed as well as Uv light system installed in furnace to clean air and kill any bacteria or viruses that could be harmful to residents.
No heat Grayson. Completed diagnostic. Found no issues with system. System came on when I arrived and turned it on at thermostat. Satisfied to 70 degrees. Turned off. I bumped it up to 72 degrees and it satisfied then as well. Informed customer if problem happens again to leave furnace on so that we are able to see the error code when we arrive.
Heating repair in Grayson Georgia. Part is covered under warranty. Labor and processing is not . Completed install on the new heat exchanger. Tested and working properly.
Two system heat maintenance in Grayson. Arrived on site, changed filter and cleared barometric ports. Checked ignition systems, electrical connections, amp draw and capacitance. Found upstairs system has no secondary water safty. Main level has no water safty at all, amp draw is high on inducer motor, 5uf capacitor is reading 2.5uf and blower assembly is dirty both putting stress on motor that is showing signs of oil leaking. Flame sensor reading low as well. Due to age and condition of system, I recommend replacing main level furnace. Both systems, however, are operating at this time.
Heating issues in Grayson Georgia. â€¢During the arrival system started up in heating mode . Burners and everything came on . Completed a combustion test on the equipment. Noticed the CO levels were high checked the heat exchanger and found several hair line cracks . Took pictures. Would highly recommend replacing the heat exchanger. Heat exchanger is under warranty but the time and labor is not.... going to work up a quote for the replacement of the heat exchanger and call tomorrow.
No heat downstairs gas furnace in Grayson. Find downstairs Goodman gas furnace operating with worn inducer assembly and pressure port clogged. Clear port and test system. Find gas furnace under fire, operating with weak flame sensor and worn ignition. Suggest cci plan and suggest to upgrade system. Customer want to calibration both furnace and wait on repair. Give customer estimate to repair system. Complete combustion calibration.
No cool upstairs. Check and find control board intermittently will not call for fan. Sign 2 CCI plan and complete 2 cooling pm check. Change both 14x25x1 filter, check drain and clean ac coil. Replace faulty upstairs furnace control board, install 2. Hard start kit per carrier manufacturer spec, replace weak downstairs blower capacitor and replace upstairs condenser compressor capacitor. Both system operating at this time. Need to schedule for fall visit to check on heating system in October.
Breakfast area 6â€ Kitchen none Dining 6â€ Living room 8â€ Laundry 6â€ Front kids room 6â€ Front bath 6â€ Front office 6â€ with 8â€ return Master 8â€ with 8â€ return Master bath 6â€ Master closet none
Arrived on site to preform a one system tuneup. Inside; changed filter and cleared drain line. Checked electrical connections, amp draw and capacitance. Found dirty blower motor assembly, and corroded evaporator coil. Outdoor; could not clean coil because it has been eaten away due to dog urinating on it. Pressures are off due to inability to properly transfer heat through condensing unit. Checked electrical connections, amp draw and capacitance. Also found a burnt and pitted contactor. Recommend replacing equipment due to age and condition of unit
Arrived on site to preform a two system maintenance. Indoor; changed filters and cleared drain line. Checked electrical connections, amp draw, and capacitance. Found upstairs unit capacitor reading low and no backup water safety. Found clogged filters on both units, upstairs (16x25x1) filter needs to be changed by customer every month-2 months and main level (16x25 )Outdoor; cleaned condenser coils and checked refrigerant pressures. Checked electrical connections, amp draw and capacitance, both units operating normally at this time.
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Complete 1 system a/c repair and preventative maintenance check.Gas leak. Found leak on gas line 90 near union. Fixed connection and performed post repair leak search and gas is no longer leaking
Arrived on site to preform a 2 system maintenance. Found both furnaces have blower capacitors below manufacture recommendations. Rusted and corroded evaporator coils on both suggesting a leak in the refrigerant system, both units are low on refrigerant. Neither system has any form of water protection. Both contactors are burnt and pitted. Systems are running, but in my professional opinion will not last the summer as is.
2 system pm. Checked all components. Upstairs system has no secondary water safety. Both systems running high oxygen and combustion needs calibration for efficiency. Both systems in need of duct cleaning. Check all components on downstairs system on service call 9 days ago