For this job I spoke with the primary homeowner Stormie. I explained that her system was low on refrigerant and that the options were between further diagnostics to find a refrigerant leak and a repair versus a complete system replacement. Stormie informed me that she would need some time to weigh her options and see what she has to do but if she were to want to replace the system she would call the office back to either talk with me or just to get the comfort advisor schedulee to go to her for an estimate.