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Service rep Cody did a great job communicating what he felt was the issue. He was knowledgeable and professional from start to finish.
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Great service! John is very polite and through. Always does a great job. Thank you!
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Jake and Keith did a great job of replacing my A/C and Furnace. Mastered a special thermostat situation as well.
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Dispatcher was no good. Didn't call back, took 2 days and then she tried to bill me. Wes was overly professional and did a great job to make up for the dispatcher.
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Nate came right out to my house on a Friday when my air conditioner was not working. Costumer service with Comfort Matters is awesome!!!
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Wes seemed very trustworthy, knowledgable, and down to earth. Cost seemed high to have a sensor replaced for $300.
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Thanks Wes for taking the time to not only do the job you came to do but also for chatting and explaining your findings and possible solutions and changes to make my systems even better!
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Wes from your company came out to repair my gas furnance and do annual maintenance. On time ,courteous and I had to leave and completed trusted him in my house alone. Answered all my questions and dîd a great job..
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Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Humidifier precision tune up and cleaning. Remove current water pad, clean off pad housing and water distributor. Clean out humidifier box. Clear out drain line. Replace with new water pad. Test operation. Installed Surge protector to prevent power surge and damage the electrical components. No recommendations as of now.
Constant fan speed was at 500cfm. Adjusted constant fan speed to 1200cfm on both systems. Customer confirmed that this speed is a lot better Customer will pay rest of funds in the morning with the office
*This is the BEST option* Replace existing furnace and air conditioner with (2) 98% Modulating Furnaces and (2) 18 SEER Variable Speed Air Conditioners. Includes haul away and disposal of old equipment. Comfort Matters will file the necessary permits and warranties. Lowest Estimated Monthly Cost: $433.31 Terms: 50% down, with remaining balance due at completion of the installation.
Performed whole home plumbing inspection. Found relief valve to be dripping on the water heater. Gave options for repair and replacement. Tested water. Flushed all faucets. Went through operation of the water heater. Set temperature to approximately 120 degrees. Looked at outside front frost free faucet that drips sometimes. There is no access to replace it, but we can look into parts to rebuild it.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Recommend a new blower motor as it is beginning to leak oil, a blower wheel cleaning, new motor starter and drain pan treatment. Recommend consider replacement due to the age of system. All recommendations were declined at this time.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Recommend a start assist kit, rodent screen, surge protector, drain pan treatment and electronic air cleaner. All recommendations were declined at this time.
Unit off upon arrival. Turned it on to test operation. Found system low again on refrigerant. Added leak sealant again with R22 refrigerant. Balanced charge to proper superheat. Added locking refrigerant caps for mn code. System is cooling at this time, but system definitely has leak considering unit has leaked refrigerant now again, this is a bandaid fix once again, it may work for a few weeks, possibly a month, it’s hard to say. Replacement will be the next step due to age and condition. Will have Jacob follow up next week to chat about replacement options again.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Cleaned filters and installed drain pan treatment on all three mini splits - basement, bedroom, office. Informed homeowner that motor booster is testing out of range and will likely need to be replaced.
Goodman tune up- AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Installed drain pan treatment to prevent clogged drain lines and odors from drain pan. Mini split- AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation.
Customer explained how 1 out of 3 dampers were not working. There was no airflow to south side of home. Damper for that area was found in a closed position. I removed damper and motor Immediately went to a open position. Found that the mechanical damper was closed. I opened mechanical damper, reinstalled motor, reconnected wires on both ends and test operation. Motor fully works now correctly.
Performed a seasonal precision tune up on cooling units. Chemically cleaned condenser coils, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Also performed two Air Exchanger precision tune ups. Remove filters and core to vacuum. Also clean cabinet interior. Inspect bearings on blower assembly. Install core and filters. Clean off outside hoods. Test operation of air exchanger. Lastly replaced both media air filters to provide clean air again. With the age of both pieces of equipment replacement is encouraged. All recommendations declined at this time.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Would recommend new motor booster, start assist and locking caps. Unit did not want to run when it was 50F today. Used my tent over it to simulate a warm day. The unit then did work. Would recommend only running unit when it is at least 70F out or warmer. Two Air Exchanger cleaning and tune up. Remove filters and core to vacuum. Also clean cabinet interior. Inspect bearings on blower assembly. Install core and filters. Clean off outside hoods. Test operation of air exchanger.
Arrived and system was iced on outdoor unit and partially in the evapaorator coil. Performed AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. System is low on refigerant. Charged unit with R22 to acquire proper charge. Added leak sealant to attempt at stopping leak. Leak sealant is it a gaurentee and ,a unit hold charge. Replacement Is being looked at. Will have home advisor follow up with updated quote.
AC precision tune up. Clean and tune up AC; cleaned condenser coil, checked all outdoor electrical components, tested indoor air flow, checked refrigerant levels, and tested overall AC operation. Overall system is operating as it should.
Furnace precision tune up; clean and tune up furnace; clean burners, test ignition components, adjust gas level, test safety circuit, check indoor motors, checked all electrical components, tested indoor air flow, checked heating temperatures, and tested overall furnace operation. Recommended a diamond screen on furnace exhaust termination. Recommended a surge protector to defend against electrical surges. Also, discussed the benefits of an electronic air cleaner. Customer declined recommendations at this time. Will follow up next week regarding the electronic air cleaner.