My service guy Dan came out quickly, diagnosed the problem quickly and also fixed the problem quickly without having to go pickup parts. I called to have service done while I was at work, the tech made it to my house an hour after I got home which was extremely quick. The entire process from first call until completed service took 3-4 hours which was a great turn around time. The only part of the service that I was unhappy with was the cost of the part being replaced, (The Capacitor). I was charged $135 for the tech to come out and replace the capacitor which is understandable but the cost of the part was $248.... which I am finding online for $40. A 500% markup on a product is a bit ridiculous. I don’t appreciate being ripped off on a cheap part. Not sure if that’s how much the company is normally charging for a part like that or if the technician gets paid partly on parts profit and upcharged me to make more money.
