"System Failure" and "Lockout" are notifications you never want to see on your Infinity thermostat, coupled with no heat as the temperature drops outside. Called Conde, and Joe said he could have a tech out between 7-8 pm that day. Much to my surprise Tech Larry called around 5 pm with a cancellation & said he could be over shortly. We were overjoyed! The thought of a night with no heat was "chilling." Larry checked out the system, which worked perfectly, and "rebooted" the thermostat. He advised me how to cancel "system failure" message should it occur in future.His rather profound:comment: "the thermostat is just a computer attached to a furnace" made sense: you simply treated it as a computer, and "rebooted." Larry was knowledgeable, researched the problem (same as prior year), checked out furnace thoroughly, and made sure it worked properly, before resetting the thermostat. Could not have been more impressed. And Larry was very personable to boot! Great customer service! Highly recommend, both company and tech Larry Ward!.
Response from Conde Tech Services LLC:
Thank you sooo much for this amazing review!! Really!! thank you for taking the time, we're happy to help : )
