Performed warranty. Homeowner thinks his unit is not working the way it’s supposed to. He said it never shuts off and it gets colder than what he has it set for. Explained to homeowner how mini splits work, and explain that they work differently than a traditional central system. Homeowner states he was mis led as to how these units work and is not happy. Would like a call from the office, claim he wants it removed because he was unaware that this is how it would work. Relaying the information over for office to handle. Informed we would follow up on Monday. System is operational upon departure.