41638 Eastman Dr. Suite B
Murrieta, CA 92562
(888) 659-2665

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Jorge C.

Jorge C.


Job Checkin

Performed diagnostic on 6 year old system. Homeowner states that her system does not heat the upstairs. It works perfectly fine for the downstairs, but the upstairs doesn’t have any air coming out of vents when in heat mode. System is a single stage unit with 2 thermostats/zones. Cycled upstairs thermostat for heat. System is unresponsive and does not kick on. Tested wires from thermostat to zone board, they are good but zone board not recieving heat command for upstairs unit. Jumped command at thermostat, system kicked on and started heating. Upstairs Thermostat is not sending heat command. Thermostat needs to be replaced. Went over findings with homeowner and went over thermostat options that we carry. Homeowner states Her brother is an electrician and she will be buying a thermostat and having him install it. Recommended maintenance program. Upstairs system is not operational for heat upon departure.