Arrived onsite per customer request of having us look at his hot water heater. Upon arrival I offered Patrick a few options based on the situation. Patrick elected to go with a Water Heater Diagnostic. I began my diagnostic by testing the upper element. Everything was in operating order. Proceeded to test my bottom element and found it to be dead. Gave Patrick pricing to replace both elements and he accepted pricing. Began by turning off power to the tank. Drained tank till empty and replaced both elements. Filled tank to full and turned power back onto tank. Offered to stay to insure the customer had hot water. Customer declined saying it would take too long. Thank you for choosing CPI Plumbing and Heating Inc.