Checked customer complaint about a bad tub spout/diverter. The customer’s tub spout was leaking so he removed it and needed a new one. Presented customer pricing to replace the tub spout. After pricing was approved I installed the new tub spout and tested for leaks. The new tub spout/diverter performed as designed and there were no leaks when last checked. The customer was happy with the new tub spout/diverter. The shower valve was old but to access it either the kitchen cabinets would need to be removed or the tile would need to be cut. I sent an estimate for a new shower valve to the customer before my departure. CPI does not warranty the existing shower system. Thank you for choosing CPI Plumbing and Heating.