Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.
Customer had Rooter Jet Plumbing out to do original warranty call but water heater is still having same issues. Customer called Crystal Blue for second opinion of issue with water heater. Upon arrival found snap disc tripped on newly installed burner assembly sent from factory. Customer called American standard to have tech discuss issue with representative. George at American standard asked to have pictures sent of water heater. American standard representative asked tech to bypass snap disc to keep customer in service. After bypassing switch water heater remained on for about 10 minutes before shutting off again. American standard representative (George Juarez) told technician that customer would have to call back tomorrow to speak with supervisor Christian as he did not know how to diagnose water heater over phone. Left customer with personal cell number in case American standard supervisor needs to speak with technician.