Technician Taylor arrived on scene to investigate reports of toilets backed up.Technician arrived to find a two bathroom home with both toilets backed up. Technician noted that both toilets had foreign debris inside of the bowl. Technician stated you would like to start with an auger and then escalate from there. Technician immediately noticed in the hall bath that there was something hardened inside the trap of the toilet bowl. Technician recommends for replacement. Technician that attempted to auger toilet and master bedroom and was able to clear and blockage. Technician noted that flapper assembly had failed. Technician recommended replacement and client accepted. Technician installed new universal flapper and tested. Technician clean work area of all trash and debris. Tech collected signatures and payment.