I want to tell you that I will be requesting Dale from here on out. Not only is he honest, professional and knowledgeable, I feel that he exhibits the most professionalism of anyone that has come into my home. I would like to discuss my first person that came into my home - I believe it is Darryl. You all can confirm who did my maintenance. I truly felt that I was dealing with someone who was selling used cars. While very friendly and outgoing - I could quickly see that it wasn’t going to be a great experience. He asked me why I purchased the unit I did….he said he would only recommend Carrier….I told him Comort Maker was what you all recommended. He said I should upgrade to a Carrier. We went to the roof. The top of my capacitor was rusty….implied that it would not last much longer. i asked him to test it like they’ve done in the past….he stated he didn’t bring the equipment. I surprised him and told him it was recently replaced. He seemed surprised by that. My blower motor need replaced. He said he would check on the lowest price for me. He gave me a price I believe of $1086. This didn’t feel right. I called Nick (I believe) after he left and he said it should have been $460 (approximately) since I purchased the unit and had all the maintenance. So immediately - I’m not trusting Darryl. Finally Darryl asked me if I was ready to upgrade my unit….asking me if I had an extra $9000 - $10000 sitting around to make it happen. REALLY? Being over a group of sales people - I will ASSUME he brings in a lot of money but I don’t trust him and I’m unsure of Custom Climate now. I’ve used you all for years - based off of recommendations. I know you are under new ownership, but please don’t try and sell people things you don’t need and Jack up the price. This will cause people to move away from you in droves. If the owner would like to speak to me - I’m happy to talk. Dale was great but I’m not impressed with Darryl who did my maintenance….AT ALL. Please make sure the adjustment is made on my credit card for the severe over charge. And for the record - I knew Darryl never called to get me the lowest price as I never left his side and watched every move he made. My trust is gone. You have a lot of business in Bay Club - don’t allow Darryl’s dishonest ways to continue. There was nothing innocent about this either. He knew exactly what he was doing. He stated he changes his AC unit out every 6 years….I’m glad for him. I hope to keep mine going for more years rather than blowing unnecessary money. Happy to talk if the OWNER wants to speak. Thanks for listening!
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Very good service. Dale was very good at want need to be done to fix the problem
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Dale came through after an installation problem, then a technician problem - Dale showed up and within minutes realized the reason the compressor was not getting power was because the breaker was not operating properly. HE REPLACED the breaker and it worked perfectly. He verified for me that the unit works better with the new compressor saver ( which I was losing faith in). He repaired the rodent screen that Josua tore off when he crawled under the house looking for broken wires. Dale is the best you have ever sent me -please let me keep Dale as my technician.
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Joshua was very personable and professional . All good.
Response from Custom Climate Concepts:
Thank you so much for your 5 star review for Joshua. He is a great asset to Custom Climate Concept's team.
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Dale was friendly, professional and reasonably priced. First company lied to me about condition of unit. Dale was honest and thorough.
Response from Custom Climate Concepts:
Thank you for the great review of Dale! Dale works very hard for all of our customers. He is one of the best service techs we have!
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Wendover Rheem package unit configured thermostat blower motor needs replacement in package unit
Replaced blower motor in two and a half ton package unit
Performing a complete maintenance on a 2016 comfortmaker straight cool package unit.
Replaced blower motor in 4 ton air handler Comfortmaker split system
Replaced blower motor 3 ton carrier package unit
Checked home for adding Mini split AC to Lanai and garage
Diagnosed split system in garage brand Voltage from panel to disconnect at outdoor unit
Changed air filter and clean drain line in Front draw 2 ton split system
Maintenance on Comfortmaker package unit replace thermostat
Preformed maintenance inspection on 3 ton split carrier replace dual capacitor outdoor unit
Replaced blower in 3 ton Comfortmaker package unit
Did the maintenance on a 3 ton Train St. cool recommended air quality
