I've always had a good experience with Davis AC. Thank you for being polite, on time, and helpful. Questions are always answered and you are totally blessed to have Humberto! Thank you for taking care of us!
Melvin showed up on time, introduced himself and set to work. He was knowledgable and answered all questions. He also anticipated what questions I might ask and answered those also. He was courteous, and finished the job in a timely manner. Great service and he is a great serviceman, a definite asset to your company.
Melvin Bernshausen is always punctual and takes good care of my system. he's polite and helpful and I'd recommend him to anyone (and I have). However, I was told by your staff person that there was no record of my Fall Service on my system. I've been doing this for years every six months. I was charged full amount again. Even Melvin said he thought he had seen me this past fall. Nobody at the office could help me and I have not heard back from James yet. I am thinking of changing companies.
Response from Davis Air Conditioning & Heating:
Ms. Gerwig, Thank you very much for taking the time to let us know there was a problem with your Silver Club Membership. We appreciate the fact that you gave us a second chance to make it right, and we apologize for any inconvenience. Per our phone call, I believe this issue has been resolved to your satisfaction. Should you need further assistance, please do not hesitate to contact me. Heather McCain
New air conditioning and heating system installed