We had a technician accidentally track some dirt on our stairway. Dependable immediately rectified the incident and had a professional carpet cleaning service come and clean it. We also moved into an older home and both of our AC units broke within the same year. Dependable was very understanding about our situation. We were a young couple with a toddler and a newborn at the time and they were able to help us with proper financing that was fair and easy. Many of the technicians who were helpful and honest were also related, giving it the feel of a real family business.