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Had Joseph turn on thermostat to heat pump. ( this heat pump is the heat pump with the service plan) heat pump came on . Compressor is starting to sound rough on this heat pump. Running amps are 8.2. 40/5 mf cap tested at 41/5.10 mf. Readings are good. Checked refrigerant pressures they were fine. Had a 31 degree temperature rise . Calculated the btu out put had around 33,000 btu,s very good. Only thing we noticed was thermostat was a little dim when I went up to adjust temperature. Found no c terminal on this thermostat. Replaced batteries with ones he provided. Recommend any more issues to replace this thermostat. Joesph said he would take care of this.