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It was simple. OK not as simple as one,two ,three but it was pretty simple. We have had a relationship with Dibiase for a while, they kept our old rusty boiler going for a few years while we saved up for the new one. Once the pump gave out they gave us the bad news, it's done. We collected ourselves and got estimates and once again they came through for us. After that it was fairly simple, expect for the two huge oil tanks they took out for us but that's a different story. On to the next repair...the joy of home-ownership!