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Checked no cooling on new air conditioner, found no call to Y only the Blower comes on, found an open Y wire from the thermostat to a splice and to the furnace. Temporarily jumped Y and G at the splice to run cooling. A wireless thermostat or 2 or 3 wired thermostats are the only option without trying to pull a new thermostat wire to the second floor. I explained that they can not run the fan in the on position only auto until thermostat wire issue is fixed.