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Customer stated that the central air conditioning was not working correctly, found system off upon arrival, set thermostat to call for ac, check indoor unit filter condensation drain ok, check outdoor unit found system to be low on 410, system is 6 years, recommended adding refrigerant and also dye into unit, customer ok repairs, added refrigerant and dye then check operation system is back to normal pressures based on indoor and outdoor temperature, customer became service plan member for heat pump cycle unit ok