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Customer has not hot water, found pilot off upon arrival relight pilot and check operation ok, during same visit performed ac tune up, replaced air filter and flushed drain test pump ok, check temp split noticed only 10 degrees split, outdoor unit cycling on low pressure switch, check outdoor unit found open start start cap, also added some refrigerant for testing purposes, system is low on refrigerant, talked to customer about situation and she decided to not perform any repairs at this time emailed proposal for recommendations